Digital & Financial Services
Supporting stronger governance, operational resilience and regulatory confidence
Understanding Your Environment
Digital and financial services organisations operate in rapidly evolving, highly regulated, and technology-dependent environments.
The sector faces intense pressure from:
- regulatory scrutiny and compliance obligations
- cyber security and operational resilience risks
- governance, accountability and culture expectations
- data privacy and information security obligations
- third-party and outsourcing risks
- customer trust, stakeholder expectations and reputational pressures
- increasing expectations from regulators, Boards and stakeholders
In this environment, strong governance, effective risk management and resilient operational frameworks are critical to protecting trust, maintaining compliance and supporting sustainable and resilient growth.
At JNW, we bring practical experience supporting financial services, technology-enabled, infrastructure and regulated organisations across governance, risk management, internal audit, operational resilience and strategic improvement initiatives.
Our industry experience enables us to quickly understand:
- regulatory and prudential environments
- governance and accountability expectations
- operational, technology, and cyber risks
- cyber security and business continuity challenges
- compliance and reporting frameworks
- the practical realities facing Boards, executives, and operational leaders
How We Support the Sector
We support digital and financial services organisations through:
- Governance reviews and Board advisory;
- Governance uplift and Board effectiveness reviews;
- Enterprise risk management frameworks and Risk Appetite Statements;
- APRA prudential framework reviews and HealthChecks;
- Internal audit and controls assurance;
- Cyber security and operational resilience governance reviews;
- Business continuity and crisis management planning;
- Regulatory compliance and assurance reviews;
- Strategic planning and governance support;
- Financial governance and operational controls reviews; and
- Audit & Risk Committee capability and advisory.
Our approach is practical, commercially focused and improvement driven – helping organisations strengthen governance, improve risk intelligence and support confident, well-governed decision-making.
Examples of our financial services experiences are summarised below
Nexus Mutual (Exxon Mobil’s staff bank)
- Conducted a Management Self-Assessment HealthCheck against APRA’s Prudential Inquiry into CBA, assessing governance, culture and accountability practices against APRA’s recommendations
- Undertook a CPS 220 Risk Management Framework review and developed a Risk Improvement Roadmap to strengthen risk culture and improve Board and management risk intelligence
- Modernised the Risk Management Policy and Procedures framework
- Developed a CPS 232-compliant Business Continuity Framework, including Business Impact Analysis methodology, crisis response structures, call trees, incident management templates and scenario plans
- Delivered governance and regulatory obligations training for Directors
auDA (Australian .au domain infrastructure)
- Assisted with the development of the enterprise Risk Appetite Statement framework aligned to strategic objectives and operational risk domains
- Supported governance, risk and reporting discussions associated with critical digital infrastructure, cyber resilience and stakeholder governance expectations
Cenitex (Victorian Government technology services provider)
- Conducted an independent Board and Audit & Risk Committee effectiveness review using JNW’s Eight Dimensions of Good Governance framework
- Assessed governance maturity, risk oversight, strategic alignment and committee effectiveness
- Developed practical governance improvement recommendations and implementation roadmap
AVISO Integral Insurance Services
- Provided strategic Board mentoring and governance advisory covering business planning, acquisition analysis and strategic growth opportunities
- Facilitated strategic planning and developed financial forecasting models supporting business expansion and acquisition assessment
Mortgage Achievers
- Developed a Strategic Roadmap for this mortgage broking start-up, supporting business planning, operational direction and growth priorities
- Connected business strategy and growth objectives to the owner’s long-term financial and wealth objectives
Industry insight creates value
Our experience across digital and financial services enables us to bring practical benchmarking, governance insight and better practice ideas informed by real regulatory, operational and technology environments.
This means we can spend less time learning your environment – and more time helping you strengthen governance, manage risk, improve operational resilience and support confident, well-governed decisions.