Member based organisations are being challenged to provide more personal, tailored experiences to cost conscious members.  They are demanding value and have increasing expectations.

The key is good governance.

High quality organisations are well structured, continually improving and developing their range of members services and increasing communications via member portals or use of social media channels.  “Members First” strategies set key goals and engagement measurement targets that drive the organisational objective focus on member satisfaction.

JNW has assisted numerous member based clubs and associations with strengthening their governance, including:

• Helping evolve risk cultures through modernising risk frameworks by connecting risk to the strategic objectives, hence making the risk process more relevant for delivering member services;
• Supporting Management with the development of short and long-term financial budgets.  Our financial models show what success looks like and allows for assumption testing to confirm the robustness of percentage fee increases, operating cost reductions, employee costs and numbers, as well as cashflow impacts of strategic projects and capital works;
• Internal controls assessments to reduce fraud opportunities, including cash handling, payroll, procurement, sales processing and banking procedures; and
• Environmental scans of financial functions, covering financial transaction processing activities, roles and responsibilities, system capabilities and future delivery objectives.  Reviews have included designing fit for purpose staff structures, documenting key financial processes and evaluating the financial reporting systems.